Bookstore FAQs

I'm an NSTA member—do I get a discount?

Absolutely—20% off NSTA Press books and co-publications (items with stock numbers beginning with PB or PA), 10% on other titles, and 20% on NSTA Gear items.

Not a member? Visit www.nsta.org/membership to learn more.

Do institutional members also get the same discounts?

Yes, but you need to order by phone—call 1-800-277-5300 between 9 a.m. and 5 p.m. ET.

I will be sending in a purchase order. What information do I need to include to ensure that I receive the fastest service?

Any purchase order submitted to NSTA should include the purchase order number, a bill-to and ship-to address, the signature of the authorizing official (or individual customer), and a list of the products and prices that are to be included in the order. Also, if you are using a member discount, be sure to include the full member name, the NSTA member number, and an e-mail address. Including just these basic facts should greatly speed your order.

Do you offer bulk discounts?

Nonmembers get a bulk discount on NSTA Press books according to the table below based on the Nonmember Price. You must purchase multiple copies of the same title or the same sets to get the bulk discounts listed. (NSTA Member Prices already reflect a 20% discount off the Non-Member Rate, regardless of the number of copies purchased.)

Nonmember Bulk Discounts on NSTA Press Books
(stock numbers beginning with PB, PA, or PK)

What forms of payment do you accept?

Credit card (AmEx, Discover, MC, Visa) or check—or send us a purchase order, and we'll bill your school or district.

Like most schools, mine is a nonprofit and does not usually pay sales tax. How do I avoid being charged sales tax?

NSTA is required to charge sales tax only for orders placed from Georgia, Virginia, Texas, and Arizona. If you are placing an order from either of those two states, please submit evidence of your school's tax-exempt status along with your order.

Questions about what information you need to supply? Call us at 1-800-277-5300 between 9 a.m. and 5 p.m. ET for advice on the necessary documentation.

How will I know that my order has been filled?

We send you a confirmation e-mail. If you don't get one, e-mail us at orders@nsta.org or call 1-800-277-5300 between 9 and 5 ET.

How can I track my order?

E-mail us at orders@nsta.org, providing your confirmation and invoice numbers or your shipping address.

Do you have an order form I can print out to mail or fax in?

Yes, please click here to download a PDF of our order form. You can mail, fax, or phone in your order:

• Phone: 1-800-277-5300 (US and Canada only) between 9 a.m. and 5 p.m. ET
• Fax: 1-703-243-7177 (US and Canada only)
• Mail: NSTA, P.O. Box 90214, Washington, DC 20090-0214

How do I return an item?

You may return any publication in saleable condition within 30 days of receipt.

NSTA will refund the purchase price in full for items over $10. Orders under $10 will receive account credit. To return an item, indicate the reason for the return, include the packing slip or invoice, and wrap the package securely.

You are responsible for paying the shipping and handling on the invoice and for shipping the package back to NSTA; we refund or credit the purchase price only. Certain sale items are nonreturnable. Returns made later than 30 days from your date of receipt will yield neither refunds nor credits.

Contact customer service with questions.

All returns must be sent to the address below. Returns sent to any other address will have a rerouting fee applied.

IPG/NSTA Fulfillment Returns
600 N. Pulaski Rd.
Chicago, IL 60624

What are my shipping options?

Regular delivery orders are sent via UPS (Note: UPS cannot deliver to a P.O. box) and generally take 10-14 days. For regular orders to any of the 50 states, your cost is 15% of the total. Outside the 50 states, we ship to Canada, and these orders are billed at 50% of the total, with a minimum order of $50.

Do you ship to other parts of the world?

We offer the following options: (a) select e-book versions of our titles or (b) order print books from our designated international resellers.

If placing a print-book order from the Southeast Asia nations of Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam, please contact:

Alkem Company (Singapore) Pte Ltd

1 Sunview Road #01-27, Eco-tech @ Sunview, Singapore 627615
Phone: (65) 6265 6666 (Singapore)
+(603) 27884878 (Malaysia)
Fax: (65) 6261 7875
enquiry@alkem.com.sg
www.alkem.com.sg

When ordering print books from anywhere else outside the United States:

The Eurospan Group

3 Henrietta Street, London WC2E 8LU, United Kingdom
Phone: +44 (0) 1767 604972
Fax: +44 (0) 1767 601640
eurospan@turpin-distribution.com
www.eurospanbookstore.com

Important note: Unfortunately, these international distributors cannot honor NSTA member discounts. But what you'll save by not paying shipping from the USA is likely to far exceed the value of those discounts.

I would like to sell NSTA books at my own store or through other channels. What kinds of discounts do you offer to resellers?

In North America, NSTA Kids titles are represented by IPG in the retail and wholesale markets. If you would like to purchase NSTA Kids books for resale, please contact:

Independent Publishers Group

Marketing and Trade Sales Director

Jeff Palicki
jpalicki@ipgbook.com
312.676.4221 direct

Questions can be directed to resellers@nsta.org

My school or district licenses e-books from other publishers—do you offer e-licenses?

Yes, NSTA now licenses its e-book titles so that you and your colleagues can share content within your school or even across an entire district. Depending on the size of your group, annual license fees can be as little as 10–30% of the cost of buying multiple copies of the print books outright. Licensing is currently available for several popular series, including the following:

• Everyday Science Mysteries
• Picture-Perfect Science Lessons
• Stop Faking It!
• Uncovering Student Ideas in Science

Other bestsellers are available upon request.

For more information, please contact Emily Brady at sitelicenses@nsta.org or 703-312-9395.

I teach a course and am considering an NSTA Press book as a student text. Do you offer exam or desk copies for prior review?

Absolutely. We would be pleased to send you any NSTA Press title as a free e-version for your review. Please be aware, though—the link to the book is functional for only 30 days.

To submit a request, please e-mail us at pubsales@nsta.org—including each of the following items:

1. Book title
2. ISBN or Stock #
3. Course name
4. Projected enrollment
5. Start date
6. Your name and title
7. Your institutional e-mail address
8. Office or home telephone number, whichever is more convenient for you

After review, please let us know whether you ultimately select one or more of our titles for your course. When ordering, be sure to keep in mind the bulk discounts that may apply. (See above.)

What happens if an item is out of stock?

You will not be charged for the item until we can fulfill that part of your order. The rest of your order will be shipped immediately, and you will receive the remaining item(s) as promptly as possible. If in doubt, e-mail us at orders@nsta.org or call 1-800-277-5300 between 9 a.m. and 5 p.m. ET.

As a fallback (if you're especially pressed for time and need a particular resource stat—or if the book is out of print), consider an e-book version. Cheaper, and in your possession all but instantaneously.

What if I can't find a catalog item in the online Science Store?

We're constantly refreshing our product list—some older items go out of print; others are replaced by newer editions. But feel free to e-mail us at pubsales@nsta.org to find out for sure.

What if I can't find a catalog item in the online Science Store?

We're constantly refreshing our product list—some older items go out of print; others are replaced by newer editions. But feel free to e-mail us at pubsales@nsta.org to find out for sure.

Is every item in the online Science Store also in your catalog?

Not every item—visit www.nsta.org/store for the complete product array.

Are your books available to non-U.S. publishers for translation into other languages?

Yes. To secure rights to translate NSTA content from English to any other language worldwide, please contact Cat Russo at translations@nsta.org.

I have written a book—or have an idea for a book—that I would like NSTA to publish. Where do I start?

We are always looking for the best in new content for teachers. Visit www.nsta.org/publications/press/authors.aspx for full guidelines.