Abstract
In this case study students assume the role of quality assurance personnel at a small artisan cheese company. They are given a flowchart of the cheesemaking process and a set of process data. They must develop control charts to monitor process quality from this data as well as determine if the process is producing product outside of the specification limits. They are asked to make recommendations for general process changes based on their analysis of the process. The case was developed for an upper-level undergraduate statistical food quality management course and is appropriate for any undergraduate or graduate course that covers principles of statistical quality management and quality management tools, such as operations management courses and statistics courses that cover quality management. It is also appropriate for use in quality management seminars and short courses.